Guide for International Customers


We always strive to improve the convenience of our customers’ shopping experience. Therefore, we would like to introduce “Buyee Connect”, a platform that connects international customers and enables them to access our services.


When you access the site from overseas, a special order cart for international users will be displayed. By connecting that cart through Buyee, you will have access to:


  • Multilingual customer support
  • International payment methods
  • Shipping to 114 countries/regions
  • Affordable international shipping plans

[Payment Methods]

Paypal, VISA, Mastercard, JCB, Alipay, UnionPay


[Fees & Charges]

In addition to the product price and domestic shipping fee, a proxy fee of 300 yen per order for Buyee and international shipping charges will apply. Buyee offers multiple shipping options.


[Pre-order Items]

Please note that pre-order items have different shipping schedules from regular products.When you add a pre-order item to your cart, it will be automatically separated from regular items, allowing you to place each order individually.


[Frequently Asked Questions (FAQ)]

For further questions, please visit the Buyee FAQ( https://faq.buyee.jp/?lang=en ) or contact Buyee customer service( https://buyee.jp/help/yahoo/guide/inquiries ).


[Customer Support (Email / Chat)]

Japanese / English / Chinese (Traditional / Simplified) / Indonesian / Thai / Korean / Spanish / German / Russian


 [International shipping]

114 countries / regions


[Asia India]
Indonesia, South Korea, Cambodia, Singapore, Sri Lanka, Thailand, Taiwan, China, Japan, Nepal, Pakistan, Bangladesh, Philippines, Bhutan, Brunei, Vietnam, Hong Kong, Macau, Malaysia, Myanmar, Maldives, Mongolia, Laos


[North America / Central America]
USA, El Salvador, Canada, Guadeloupe, Costa Rica, Jamaica, Trinidad and Tobago, Panama, Barbados, Puerto Rico, Honduras, Martinique, Mexico


[Oceania]
Australia, Guam, Saipan, New Caledonia, New Zealand, Fiji, PNG


[Middle East / United Arab Emirates]
Arab Emirates, Israel, Iraq, Oman, Qatar, Cyprus, Kuwait, Saudi Arabia, Turkey, Bahrain, Jordan


[Europe]
Iceland, Ireland, Azerbaijan, Andorra, United Kingdom, Italy, Ukraine, Estonia, Netherlands, Austria, Greece, Croatia, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, France, Bulgaria, Belarus, Belgium, Portugal, Poland, Macedonia, Malta, Monaco, Latvia, Lichtenstein, Lithuania, Romania, Luxembourg, Russia


[South America / Africa]
Argentina, Algeria, Uganda, Uruguay, Ecuador, Egypt, Ghana, Kenya, Colombia, Zimbabwe, Senegal, Tanzania, Tunisia, Chile, Paraguay, French Giana, Brazil, Venezuela, Peru, South Africa, Nigeria, Morocco, Mauritius, Reunion